Shipping & Returns
Thank you for supporting Midnight Syndicate. We want you to be completely satisfied with your purchase of our music, merchandise, and collectibles. If you need to return an item, please review our policy below.
Return Window
We accept returns within 30 days of the delivery date.
Condition of Items
To be eligible for a return, items must be unused, unworn, and in the same condition that you received them.
Apparel must be unwashed, and physical media (CDs, Vinyl) must be unopened in their original shrink-wrap.
How to Initiate a Return
Contact us at info [at] midnightsyndicate.com with your order number and the reason for the return.
Our team will provide you with the return shipping address and instructions.
Return Shipping Costs & Fees
Customer Responsibility: Customers are responsible for paying their own return shipping costs unless the item arrived damaged or defective. Shipping costs are non-refundable.
Restocking Fees: We do not charge any restocking fees.
Refunds
Once your return is received and inspected, we will send you an email notification.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 7 business days.
Contact Us
For any questions regarding your order, please reach out to us at:
Email: info [at] midnightsyndicate.com
Official Shop: https://www.midnightsyndicate.com/shop/
